Age requirement

Students must be 14 or older to take classes with us.

Payment method

You can pay for lessons by using Paypal, which allows you to transfer money from your Paypal balance or to pay by credit or debit card. If you do not have a Paypal account, here is a clear video explaining how to sign up and link your cards to your account (the video is for people in the US, but the system is very similar in other countries):

https://www.youtube.com/watch?v=cuheU6pnJTc

Please remember that Paypal does not accept certain cards such as Visa Electron, Mastercard Maestro or those which say “Electronic Use Only.”

After the free session, we will send you an invoice so that you can pay for the lessons. Here is a short video about invoices on Paypal: https://www.youtube.com/watch?v=R2iDSwsm8fg

Depending on where you live, you might have the option to pay the invoice without creating a Paypal account.

Please remember that after the free session, full payment must be received before the next lesson.

Cancellation policy/refunds

CANCELLATION POLICY

If you have booked an individual lesson or bought one package, you can reschedule a class if you contact the teacher at least 24 hours before the class. If not, the lesson cannot be made up.

If you have joined a group (or a two-to-one course) and you are absent, you can neither reschedule nor ask for a refund.

REFUNDS

Regarding private lessons and two-to-one courses, if you buy a package (or a single lesson) and decide not to start taking classes, you can ask for a 100% refund, provided you send a message at least 24 hours before the first class. If not, you will have to pay for the first session, and you will receive a refund for the remaining classes.

The same rule applies if you wish to stop taking classes at any point during a private or a two-to-one course: we will offer a refund for the remaining classes, but you will have to pay for a class if you do not notify us at least 24 hours before it begins.

In addition, if you are in a two-to-one course and your classmate decides to stop taking classes, you will have to start paying for one-to-one sessions as soon as the other student stops paying for the course.

In the case of group courses, you will receive a 100% refund if you withdraw before the first class. If you decide to stop taking classes after the first session, you will receive a refund for the remaining classes. After the second class, refunds cannot be issued under any circumstances. 

Material

Your teacher might suggest buying a book, but this is not compulsory.

Free session

Before you start taking classes, it is necessary to assess your language skills by having an interview with your teacher. This session usually lasts 20-30 minutes, though it may take longer depending on your level. Not only will you be asked to answer questions, but you will also receive a written report of your mistakes, the areas you need to work on and advice on how to do so. If you wish to book one-to-one classes, you will be able to talk about your goals and the teacher will help you to define a clear plan so that you can meet them. In the case of group classes, you will be told about the learning approach and objectives.

Speak Spanish from the very first class!